FAQ

What types of products do you offer?

Acts of Random Mischief specializes in a unique selection of whimsical and creatively designed products. Our offerings include items such as the Fronds Kafka White Ceramic Mug, which blend artistry with functionality, ensuring that each product adds a touch of humor and personality to everyday moments.

How can I place an order?

To place an order, simply browse our online store, select the items you wish to purchase, and add them to your cart. Once you are ready, proceed to checkout, where you will enter your shipping and payment information to complete your order.

What is your return policy?

We have a 45-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. You will also need the receipt or proof of purchase. For more details on initiating a return, please contact us directly.

Do you offer free return shipping?

Yes, we provide free return shipping for eligible items. This policy is designed to enhance your shopping experience and ensure satisfaction with your purchase.

How long does it take to receive my order?

Delivery times may vary based on your location and the shipping method selected at checkout. Typically, orders are processed within 1-3 business days, and shipping times can range from 3-7 business days depending on the destination.

What should I do if my item arrives damaged?

If your item arrives damaged or defective, please inspect your order immediately and contact us. We will evaluate the issue and work to resolve it promptly, ensuring you receive a satisfactory solution.

Can I exchange an item?

While we do not facilitate direct exchanges, the fastest way to obtain a different item is to return the original item and make a separate purchase for the new product once the return is accepted.

Are there any items that cannot be returned?

Yes, certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns on sale items or gift cards. If you have questions about a specific item, please reach out to us for clarification.

How will I know if my return has been approved?

Once we receive and inspect your return, we will notify you regarding the approval status. If approved, you will be refunded to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card company.